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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Book an Appointment
Pharmacy & Self-Care
Pharmacy
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Self-Care
Help and support available from many National and Local Organisations
Urgent appointments for today or tomorrow
All surgery consultations are by appointment only.
If you have an urgent need we will try our best to book you in on the same day with a member of the clinical team.
Ways to book
- Request an urgent appointment online
- Telephone: 01305 774444
- Calling in at the office
Help Us to Help You
- Please be punctual for appointments
- Let us know if you cannot attend your appointment so that we can offer it to someone else
- Giving the staff some idea of your problem means that you are directed to the best help within the most appropriate time.
A member of the clinical team will be available to speak on the telephone if required, but please note that it may be necessary for them to call you back at a convenient time.
Book a Routine Appointment
Ways to book
- Request an appointment online
- Telephone: 01305 774444
- Calling in at the office
Booking your appointment well in advance gives you a better choice of times and also helps us.
Help Us to Help You
- Please be punctual for appointments
- Let us know if you cannot attend your appointment so that we can offer it to someone else
- Giving the staff some idea of your problem can mean that they can allow extra time for your appointment or make sure you are visited quickly if you are seriously ill
Doctors will be available to speak on the telephone if required, but please note that it may be necessary for a doctor to call you back at a convenient time.
Sickness Certificates (Fit Notes)
Travel Vaccinations
Home Visits
Please be aware that a member of the clinical team will always call to assess the home visit request first.
We will arrange a home visit as appropriate for those patients too ill or infirm to be brought to the surgery.
Telephone 01305 774444 to arrange this.
Please do not ask for a home visit unless the patient cannot be brought to the surgery. In particular, most children can quite safely be brought to the surgery by car. Please ensure that your request reaches the surgery before 10am unless a genuine emergency arises later.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Specimens and Results
Life Threatening - Go to A&E
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
Out of Hours
Enhanced Access
For any patients who cannot attend routine appointments during our core hours, we have an extended hours service which you are able to pre-book for routine appointments only.
These run on a Monday evening from 6:30pm to 7pm, Tuesday mornings from 7:30am to 8am and Friday evenings from 6:30pm to 7:30pm.
If you feel you need to book one of these appointments, please speak to the receptionist about extended hours.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
You have a right to privacy during your consultation and to a chaperone if this would make you feel more comfortable.
Text Message Reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
New Data Protection Regulations from May 2018 (GDPR)
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like to opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.
Providing NHS Services